Refund & Return Policy

We want you and your pet to love the Pawgett. If something isn’t right, we’re here to make it easy.

30-Day Money-Back Guarantee

We offer a 30-day return window from the date your order is delivered. If you’re not satisfied, contact us within 30 days and we’ll help you with a return.

Condition of Returned Items

To receive a full refund, items should be:

• Unused and in original packaging

If your item arrived damaged or defective, we’ll make it right regardless of condition — please just send us a photo so we can resolve it quickly.

Who Covers Return Shipping?

• Customer-damaged or change-of-mind returns: The customer is responsible for return shipping costs
• Items that arrived damaged or defective: We will cover the return shipping or send a replacement at no cost to you

How Refunds Are Processed

Once we receive your return and inspect it, we’ll process your refund within 5–7 business days. Refunds are issued to your original payment method. You’ll receive an email confirmation when your refund has been initiated. Please note your bank or card provider may take additional time to post the credit.

How to Initiate a Return

1. Email us at joseandre0113@gmail.com with your order number and reason for return
2. We’ll reply within 24 hours with return instructions
3. Ship the item back using a trackable shipping method
4. Once received, we’ll inspect and process your refund

Non-Returnable Items

• Items returned after the 30-day window
• Items that show clear signs of heavy use or damage caused by the customer

Questions?

Email us anytime at joseandre0113@gmail.com — we’re happy to help.